David M. Martin Bothell, WA 98011 dm@yeahblah.com Professional Experience: University of Washington, Seattle, WA. Northwest Lipid Research Laboratories February 11, 2019 - July 1, 2020 System Analyst/Programmer 1 Assisted system administrator with software application development by gathering departmental needs and requirements from laboratory researchers and staff members, communicating same to system administrator, and testing the software applications or changes made by system administrator to assure they met requested needs and requirements and complied with all applicable local, state and federal requirements. Used various software tools to write testing scenarios for repeat tests. Assisted system administrator with network system maintenance and troubleshooting. Performed system server updates to ensure security. Assisted laboratory researchers and staff members (approx 18) with network system and desktop computer concerns or problems. Upgraded all desktop computers (approx 45) at NWRL from Windows XP and Windows 7 to Windows 10, and continually ensured all systems were kept secure with vendor updates. Costco Wholesale, Issaquah, WA, September 16, 2015 - January 15, 2016 (Seasonal position) Costco.com Call Center Customer Service Provide customer service via telephone to Costco.com member calls relating to customer orders; product, service or company inquiries; and assistance in using Costco.com website during busy holiday season. Used both in-house and web-based applications to view, edit and troubleshoot customer accounts and orders, research product information and provide all-levels of customer support, escalating to supporting departments when appropriate. Assisted customers having difficulties using Costco.com using step-by-step walk-throughs. The Polyclinic, in Seattle, WA, February, 2007 - February, 2013 PC/Desktop Analyst II Provide Tier 2 support for approximately 1000 desktop, laptop and tablet PCs, and thin client terminals at several Seattle-area clinic locations. Work closely with end-users to resolve software and hardware problems. Included initial workstation delivery and setup, as well as workstation moves. Ongoing support included installation, configuration and maintenance of all aspects of the workstation: operating systems, hardware and software upgrades and support. All workstation issues were supported, including workstation setup, ergonomics, electrical, network connectivity, etc., and where necessary other departments and/or vendors were contacted. Support of smartphones and handheld devices (iOS, Android and Blackberry) included. I also coordinated vendor communications for most small-project network cabling installations. I also installed, configured and supported printers, document/image scanners and bar code scanners, insurance card scanners and desk phones (analog, digital and VOIP). I was named Polyclinic Employee of the Month for May, 2009. Riddell Williams P.S., Seattle, WA, September, 2003 - December, 2006 PC Analyst 2 Provide Tier 1 and 2 support for approximately 150 desktop and laptop PCs. Work closely with end-users to resolve software and hardware problems. Also includes installation and configuration of operating systems, hardware and software upgrades and support, and support issues related to network connectivity. Setup and support of multimedia presentations. Support of PocketPC and Palm handhelds. Administered organizational evaluation of various cellular phone company services. Primary support technician for training and support for company-owned AT&T/Cingular and Nextel cell phones and BlackBerry handheld devices and accessories. CIS/BCC for Washington State Department of Transportation, Seattle, WA, November, 2001 - December, 2002 (Temporary position) Information Technology System Specialist 3 Provide Tier 2 support for 1,500 desktop and laptop PCs. Work closely with end-users to resolve software and hardware problems. Also includes installation and configuration of operating systems, hardware and software upgrades and support, and support issues related to network connectivity. Technology Integration Group (TIG) in San Diego, CA May, 1999 - August, 2001 Help Desk Technician at TIG client San Diego Workforce Partnership, Cymer, Inc, and Hewlett-Packard At SDWP: Provide Tier 1 and Tier 2 support for desktop and laptop PCs at Help Desk created to support users after Windows NT 4.0 roll-out. Member of six-person Help Desk supporting approximately 400+ Compaq desktop and Dell laptop PCs at six San Diego County locations. PCs with Windows NT 4.0 Workstation using Novell NetWare 5.0 client, GroupWise 5.5, and Microsoft Office 2000. Use NWAdmin32 to create, manage and troubleshoot NetWare and GroupWise accounts. Use Microsoft TechNet and various support websites to troubleshoot hardware and software issues. Maintain several Ghost images to enable quick re-installations of standard OS and software package. Work closely with network staff to troubleshoot network-related issues and coordinate software deployments. Nortec Inc. in Mill Creek, WA, and Center for Information Services in Olympia, WA, March, 1997 - February, 1999 Contract Workstation Support Technician for Washington State Department of Transportation (WSDOT). Provide Tier 2 support for desktop and laptop PCs at Washington State Ferries (300 PCs) and WSDOT Northwest Region (1,200 PCs). Includes installation and configuration of operating systems, hardware and software upgrades and support, and networking related issues. Legal Assistant in Seattle, WA March, 1994 - March, 1997 Contract legal assistant for Seattle area law firms, including Preston Gates & Ellis, Finegold, Zulauf and Engelhard, Dubitzky & Zarky, and Woods & Associates. Various duties: Assisted with organizing large volumes of documents, subjective and objective coding, indexing and photocopying of client and government documents, testimonies and witness interviews. Used Paradox for Windows, Nutshell and other database systems. Trained fellow employees in operation of MS-DOS, Windows and communication software. Installed PC hardware and software. TCI Northwest Access and Production Center, Seattle, WA July, 1991 - March, 1994 Playback Operator and Front Desk Assistant. On-air Master Control Operator. Provided technical support with studio productions. Used Amiga with SCALA software to create and update video/text presentations. Assisted with general office work. Education: Washington State University, Edward R. Murrow School of Communication, Pullman, WA Bachelor of Arts in Communication, May, 1991 Shoreline Community College, Shoreline, WA Associate of Applied Arts, 1989 Ingraham High School, Seattle, WA Diploma, 1985 Interests: Enjoy a wide range of interests, including video production, photography, bicycling and jogging. Specific Computer Experience: Operating System experience (installation, configuration and troubleshooting) includes: MS-DOS 4.x, 5.x, 6.x Windows 3.x Windows 95/98/ME Windows NT 3.51, NT 4.0 Workstation, 2000, XP Home and Professional Windows Vista (limited), Windows 7, Windows 8 (limited), Windows 10 Linux (since 12/2004) Ubuntu 5.x - 18.x, Fedora Core 3-6, Red Hat, Debian 7-8, plus other distributions Mac OS X 10.3x (Panther), 10.4x (Tiger) and 10.5x (Leopard) FreeBSD 10.x
Hardware manufacturer experience (complete build, installation, configuration and troubleshooting) includes: Compaq, Gateway, Dell, HP, IBM, Lenovo, Intergraph, Acer, Packard Bell, eMachines, etc. Custom-built models (have custom-built dozens of PCs since 1995) Small Network (SOHO) experience (setup, configuration and troubleshooting) includes: Routers (wired and wireless) Switches Hubs 10/100/1000 ethernet networks Wireless 802.11b/g/n networking Various network interface cards Samba setup and configuration for file sharing between Windows, Linux and Mac OS X Handheld PDA experience (client installation and configuration, user training, and troubleshooting) includes: Palm III, V, m100, m105, m125, Tungsten E, Tungsten T3, Zire, Zire 21, Zire 31, Zire 71, Zire 72 Handspring (Palm OS) Hewlett Packard Jornada PocketPC handhelds Windows Mobile Smartphones (excluding Windows Phone) BlackBerry 6280, 7780, 7290 and 8700c (through Cingular) BlackBerry 6510, 7510, 7520 and 7100i (through Nextel Communications) Various iOS devices (iPads and iPhones) Various Android devices (tablets and smartphones) Add-in PC Components (installation, configuration and troubleshooting): Various network interface cards Various hard drive controller cards (SCSI, ATA / UDMA, SATA, etc.) Iomega Jaz, Zip and Ditto drives CD-ROM, CD-R, CD-RW and DVD?R/?RW drives USB card readers, flash drives and hard drives used in Windows, Mac OS X and Linux Various other peripherals (cameras, PDAs, scanners, printers, bar code readers, etc.) Server experience (mostly user account creation, maintenance and troubleshooting) includes: Microsoft Windows 2003, 2008, 2012, 2016 Server Microsoft Windows NT 4.0 Server Novell NetWare 4.x and 5.0 Novell NetWare Administrator 32-bit Microsoft Systems Management Server and SCCM BlackBerry Enterprise Server Linux file sharing (Samba, ntp service, LTSP server and client Microsoft Active Directory Groupware (client installation, configuration and troubleshooting) experience includes: Microsoft Outlook Microsoft Exchange 4.0 with Schedule+ Novell GroupWise 5.5 Software (installation, configuration and troubleshooting) experience includes: Microsoft Office 4.3, Office 95, Office 97, Office 2000, Office XP, Office 2003 - 2016, Office 365 Sun Microsystems Star Office 5.x OpenOffice.org and Libre Office on Windows, Linux and Mac NeoOffice 1.1, 2.x for Mac Google Docs/Drive Microsoft Internet Explorer 2.0 - 11x Netscape Navigator/Communicator 1.x, 2.x, 3.x, 4.x, 6.x and 7.x Mozilla Suite 1.x and several pre-release versions Mozilla Firefox through current release Mozilla Thunderbird through current release Opera 2.x, 3.x, 4.x PKZip/WinZip Jasc Paint Shop Pro Anti-Virus: Norton, Symantec, McAfee, Command Software, and Grisoft AVG on Windows F-Prot, clamav and Grisoft AVG on Linux clamXav on Mac ZoneAlarm (several versions) MacPac (legal templates for Word) Hummingbird DM 5.x client InterAction client Citrix Clients for Windows, Linux and Mac Web Design: Intermediate level HTML 3.x and 4.x Intermediate level XHTML 1.0 Intermediate level CSS1 and CSS2 Batch File/Scripting: DOS Batch File writing KixStart 32 v3.53 script writing Python 2.x and 3.x script writing (on both Windows and Linux) Bash script writing Virtual Machines: VirtualBox since late 2000s on Windows, Mac and Linux VMWare (limited) Citrix (client-side configuration and troubleshooting)