David M. Martin Woodinville, WA 98072 dm@yeahblah.com Professional Experience: The Polyclinic, Seattle, WA, February, 2007 - Present PC/Desktop Specialist II Provide Tier 2 support for approximately 600(?) desktop and laptop PCs, and thin clients at multiple Seattle-area locations. Work closely with end-users to resolve software and hardware problems. Includes installation and configuration of operating systems, hardware and software upgrades and support, and support issues related to network connectivity. Support of Windows Mobile and Palm handhelds. Coordinate network cabling installations. Install, configure and support printers, document scanners and bar code scanners. Riddell Williams P.S., Seattle, WA, September, 2003 - December, 2006 PC Analyst 2 Provide Tier 1 and 2 support for approximately 150 desktop and laptop PCs. Work closely with end-users to resolve software and hardware problems. Also includes installation and configuration of operating systems, hardware and software upgrades and support, and support issues related to network connectivity. Setup and support of multimedia presentations. Support of PocketPC and Palm handhelds. Administered organizational evaluation of various cellular phone company services and played integral role in decision to switch to Nextel devices. Primary support technician for training and support for company-owned AT&T/Cingular and Nextel cell phones and BlackBerry handheld devices and accessories. Washington State Department of Transportation, Seattle, WA, November, 2001 - December, 2002 (Temporary position) Information Technology System Specialist 3 Provide Tier 2 support for 1,500 desktop and laptop PCs. Work closely with end-users to resolve software and hardware problems. Also includes installation and configuration of operating systems, hardware and software upgrades and support, and support issues related to network connectivity. Technology Integration Group (TIG) in San Diego, CA May, 1999 - August, 2001 Help Desk Technician at TIG client San Diego Workforce Partnership, Cymer, Inc, and Hewlett-Packard At SDWP: Provide Tier 1 and Tier 2 support for desktop and laptop PCs at Help Desk created to support users after Windows NT 4.0 roll-out. Member of six-person Help Desk supporting approximately 400+ Compaq desktop and Dell laptop PCs at six San Diego County locations. PCs with Windows NT 4.0 Workstation using Novell NetWare 5.0 client, GroupWise 5.5, and Microsoft Office 2000. Use NWAdmin32 to create, manage and troubleshoot NetWare and GroupWise accounts. Use Microsoft TechNet and various support websites to troubleshoot hardware and software issues. Maintain several Ghost images to enable quick re-installations of standard OS and software package. Work closely with network staff to troubleshoot network-related issues and coordinate software deployments. Nortec Inc. in Mill Creek, WA, and Center for Information Services in Olympia, WA, March, 1997 - February, 1999 Contract Workstation Support Technician for Washington State Department of Transportation (WSDOT). Provide Tier 2 support for desktop and laptop PCs at Washington State Ferries (300 PCs) and WSDOT Northwest Region (1,200 PCs). Includes installation and configuration of operating systems, hardware and software upgrades and support, and networking related issues. Legal Assistant in Seattle, WA March, 1994 - March, 1997 Contract legal assistant for Seattle area law firms, including Preston Gates & Ellis, Finegold, Zulauf and Engelhard, Dubitzky & Zarky, and Woods & Associates. Various duties: Assisted with organizing large volumes of documents, subjective and objective coding, indexing and photocopying of client and government documents, testimonies and witness interviews. Used Paradox for Windows, Nutshell and other database systems. Trained fellow employees in operation of MS-DOS, Windows and communication software. Installed PC hardware and software. TCI Northwest Access and Production Center, Seattle, WA July, 1991 - March, 1994 Playback Operator and Front Desk Assistant. On-air Master Control Operator. Provided technical support with studio productions. Used Amiga with SCALA software to create and update video/text presentations. Assisted with general office work. Education: Washington State University, Edward R. Murrow School of Communication, Pullman, WA Bachelor of Arts in Communication, May, 1991 Shoreline Community College/Wave Technologies International, Seattle, WA September, 1996 - December 1996 Attended test preparation courses for A+ Certified Technician, Supporting Windows 95, and Microsoft Certified Systems Engineer. Interests: Enjoy a wide range of interests, including video production, photography, bicycling and jogging. Specific Computer Experience: Operating System experience (installation, configuration and troubleshooting) includes: MS-DOS 4.x, 5.x, 6.x Windows 3.x Windows 95/98/ME Windows NT 3.51, NT 4.0 Workstation, 2000, XP Home and Professional, Vista and Windows 7 (beta) Linux (since 12/2004) (Ubuntu 5.x through 8.x, Fedora Core 3, 5 and 6, Red Hat, and several other distributions) Mac OS X 10.3x (Panther), 10.4x (Tiger) and 10.5x (Leopard) FreeNAS 0.671 (based on FreeBSD) Hardware manufacturer experience (complete build, installation, configuration and troubleshooting) includes: Compaq, Gateway, Dell, IBM, Intergraph, Acer, Packard Bell, eMachines, etc. Custom-built models (have custom-built dozens of PCs since 1995) Small Network experience (setup, configuration and troubleshooting) includes: Routers (wired and wireless) Switches Hubs 10/100/1000 ethernet networks Wireless 802.11b and 802.11g networking Various network interface cards Setup and configuration for file sharing between Windows, Linux and Mac OS X Handheld PDA experience (client installation and configuration, user training, and troubleshooting) includes: Palm III, V, m100, m105, m125, Tungsten E, Tungsten T3, Zire, Zire 21, Zire 31, Zire 71, Zire 72 Handspring (Palm OS) Hewlett Packard Jornada PocketPC handhelds Windows Mobile Smartphones BlackBerry 6280, 7780, 7290 and 8700c (through Cingular) BlackBerry 6510, 7510, 7520 and 7100i (through Nextel Communications) Add-in PC Components (installation, configuration and troubleshooting): Various network interface cards Various hard drive controller cards (SCSI, ATA / UDMA, SATA, etc.) Iomega Jaz, Zip and Ditto drives CD-ROM, CD-R, CD-RW and DVD?R/?RW drives USB card readers, flash drives and hard drives used in Windows, Mac OS X and Linux Various other peripherals (cameras, PDAs, scanners, printers, bar code readers, etc.) Server experience (mostly user account creation, maintenance and troubleshooting) includes: Microsoft Windows 2000 Server and 2003 Server Microsoft Windows NT 4.0 Server Novell NetWare 4.x and 5.0 Novell NetWare Administrator 32-bit Microsoft Systems Management Server BlackBerry Enterprise Server Linux file sharing Groupware (client installation, configuration and troubleshooting) experience includes: Microsoft Outlook Microsoft Exchange 4.0 with Schedule+ Novell GroupWise 5.5 Software (installation, configuration and troubleshooting) experience includes: Microsoft Office 4.3, Office 95, Office 97, Office 2000, Office XP, Office 2003 Sun Microsystems Star Office 5.x OpenOffice.org 1.x and 2.x on Windows, Linux and Mac NeoOffice 1.1, 2.x for Mac Microsoft Internet Explorer 2.0, 3.x, 4.x, 5.x, 6.x, 7x and 8 (beta) Netscape Navigator/Communicator 1.x, 2.x, 3.x, 4.x, 6.x and 7.x Mozilla Suite 1.x and several pre-release versions Mozilla Firefox through 3.x Mozilla Thunderbird through 2.x Opera 2.x, 3.x, 4.x PKZip/WinZip Jasc Paint Shop Pro Anti-Virus: Norton, Symantec, McAfee, Command Software, and Grisoft AVG on Windows F-Prot, clamav and Grisoft AVG on Linux clamXav on Mac ZoneAlarm (several versions) MacPac (legal templates for Word) Hummingbird DM 5.x client InterAction client Citrix Clients for Windows, Linux and Mac Web Design: Intermediate level HTML 3.x and 4.x Intermediate level XHTML 1.0 Intermediate level CSS1 and CSS2 Batch File/Scripting: DOS Batch File writing KixStart 32 v3.53 script writing