The Polyclinic, in Seattle, WA,
February, 2007 - Present
PC/Desktop Support II
Provide Tier 2 support for approximately 600(?) desktop and laptop PCs, and thin clients at
multiple Seattle-area locations. Work closely with end-users to resolve software and hardware
problems. Includes installation and configuration of operating systems, hardware and software
upgrades and support, and support issues related to network connectivity. Support of Windows
Mobile and Palm handhelds. Coordinate network cabling installations. Install, configure and support
printers, document scanners and bar code scanners.
Riddell Williams P.S., in Seattle, WA,
September, 2003 - December, 2006
PC Analyst 2
Provide Tier 1 and 2 support for approximately 150 desktop and laptop PCs. Work closely
with end-users to resolve software and hardware problems. Also includes installation and
configuration of operating systems, hardware and software upgrades and support, and support
issues related to network connectivity. Setup and support of multimedia presentations. Support
of PocketPC and Palm handhelds. Administered organizational evaluation of various cellular
phone company services and played integral role in decision to switch to Nextel devices.
Primary support technician for training and support for company-owned AT&T/Cingular and Nextel
cell phones and BlackBerry handheld devices and accessories.
Washington State Department of Transportation, in Seattle, WA,
November, 2001 - December, 2002
Information Technology System Specialist 3 (temporary position)
Provide Tier 2 support for 1,500 desktop and laptop PCs. Work closely with end-users to resolve software
and hardware problems. Also includes installation and configuration of operating systems, hardware
and software upgrades and support, and support issues related to network connectivity.
Technology Integration Group in San Diego, CA
May, 1999 - August, 2001
Contract Help Desk Technician at San Diego
Workforce Partnership, Cymer, Inc., and Hewlett-Packard.
At SDWP: Provide Tier 1 and Tier 2 support for desktop and laptop PCs at Help Desk created to support
users after Windows NT 4.0 roll-out. Member of three-person Help Desk supporting approximately 400
Compaq desktop and Dell laptop PCs at six San Diego County locations. PCs with Windows NT 4.0
Workstation using Novell NetWare 5.0 client, GroupWise 5.5, and Microsoft Office 97 SR-2. Use
NWAdmin32 to create, manage and troubleshoot NetWare and GroupWise accounts. Use Microsoft
TechNet and various support websites to troubleshoot hardware and software issues. Maintain several
Ghost images to enable quick re-installations of standard OS and software package. Work closely
with network staff to troubleshoot network-related issues and coordinate software deployments.
Nortec Inc. in Mill Creek, WA and Center for
Information Services in Olympia, WA
March, 1997 - February, 1999
Contract Workstation Support Technician for
Washington State Department of Transportation (WSDOT).
Provide Tier 2 support for individual PCs at Washington State Ferries (300 PCs) and WSDOT Northwest
Region (1,500 PCs). Includes installation/configuration of operating systems, hardware and software
upgrades and support, and networking related issues.
Contract Legal Assistant in Seattle, WA
March, 1994 - March, 1997
Contract legal assistant for Seattle area law firms,including Preston Gates & Ellis,
Finegold, Zulauf and Engelhard, Dubitzky & Zarky,
and Woods & Associates.
Various duties: Assisted with organizing large volumes of documents, subjective and objective coding,
indexing and photocopying of client and government documents, testimonies and witness interviews.
Used Paradox for Windows, Nutshell and other database systems. Assisted fellow employees with
operation of MS-DOS, Windows and communication software. Installed PC hardware and software.
TCI Northwest Access and Production Center in Seattle,
WA
July, 1991 - March, 1994
Playback Operator and Front Desk Assistant.
On-air Master Control Operator.
Provided technical assistance with studio productions. Used Amiga with
SCALA to create and update
video/text presentations. Assisted with general office work.
Washington State University, Edward R. Murrow School
of Communication, Pullman, WA
Bachelor of Arts in Communication, May, 1991
Shoreline Community College/Wave Technologies
International, Seattle, WA
September, 1996 - December 1996
Attended test preparation courses for A+ Certified Technician, Supporting Windows 95, and
Microsoft Certified Systems Engineer.
Enjoy a wide range of interests, including video production, photography, bicycling and jogging.
Operating System support experience (installation, configuration and troubleshooting) includes:
MS-DOS 4.x, 5.x, 6.x
Windows 3.x
Windows 95/98
Windows NT 3.51 and NT 4.0, 2000, XP Home and Professional, Vista and Windows 7 (beta)
Linux (since 12/2004) (Ubuntu 5.x through 8.x, Fedora Core 3, 5 and 6, Red Hat, and several other distributions)
Mac OS X 10.3x (Panther), 10.4x (Tiger) and 10.5x (Leopard)
FreeNAS 0.671 (based on FreeBSD)
Hardware manufacturer experience (complete build, installation, configuration
and troubleshooting) includes:
Compaq, Gateway, Dell, IBM, Intergraph, Acer, Packard Bell, eMachines, etc.
custom-built models (have custom-built approximately 30 PCs since 1995)
Small Network experience (setup, configuration and troubleshooting) includes:
Routers (wired and wireless)
Switches
Hubs
10/100/1000 ethernet networks
Wireless 802.11b and 802.11g networking
Various network interface cards
Setup and configuration for file sharing between Windows, Linux and Mac OS X
Handheld PDA experience (client installation and configuration, user training, and troubleshooting) includes:
Palm III, V, m100, m105, m125, Tungsten E, Tungsten T3, Zire, Zire 21, Zire 31, Zire 71, Zire 72
Handspring (Palm OS)
Hewlett Packard Jornada PocketPC handhelds
Windows Mobile Smartphones
BlackBerry 6280, 7780, 7290 and 8700c (through AT&T Wireless Services/Cingular)
BlackBerry 6510, 7510, 7520 and 7100i (through Nextel Communications)
Add-in PC Components (installation, configuration and troubleshooting):
Various network interface cards
Various hard drive controller cards (SCSI, ATA / UDMA, SATA, etc.)
Iomega Jaz, Zip and Ditto drives
CD-ROM, CD-R, CD-RW and DVD±R/±RW drives
USB card readers, flash drives and hard drives used in Windows, Mac OS X and Linux
Various other peripherals (cameras, PDAs, scanners, printers, bar code readers, etc.)
Server experience (mostly user account creation, maintenance and troubleshooting) includes:
Microsoft Windows 2000 Server and 2003 Server
Microsoft Windows NT 4.0 Server
Novell NetWare 4.x and 5.0
Novell NetWare Administrator 32-bit
Microsoft Systems Management Server
BlackBerry Enterprise Server
Linux file sharing
Groupware (client installation, configuration and troubleshooting) experience includes:
Microsoft Outlook
Microsoft Exchange 4.0 with Schedule+
Novell GroupWise 5.5
Software (installation, configuration and troubleshooting) experience includes:
Microsoft Office 4.3, Office 95, Office 97, Office 2000, Office XP, Office 2003
Sun Microsystems Star Office 5.x
OpenOffice.org 1.x and 2.x on Windows, Linux and Mac
NeoOffice 1.1, 2.x for Mac
Microsoft Internet Explorer 2.0, 3.x, 4.x, 5.x, 6.x, 7x and 8 (beta)
Netscape Navigator/Communicator 1.x, 2.x, 3.x, 4.x, 6.x and 7.x
Mozilla Suite 1.x and several pre-release versions
Mozilla Firefox through 3.x
Mozilla Thunderbird through 2.x
Opera 2.x, 3.x, 4.x
PKZip/WinZip
Jasc Paint Shop Pro
Anti-Virus: Norton, Symantec, McAfee, Command Software, and Grisoft AVG on Windows
F-Prot, clamav and Grisoft AVG on Linux
clamXav on Mac
ZoneAlarm (several versions)
MacPac (legal templates for Word)
Hummingbird DM 5.x client
InterAction client
Citrix Clients for Windows, Linux and Mac
Web Design:
Intermediate level HTML 3.x and 4.x
Intermediate level XHTML 1.0
Intermediate level CSS1 and CSS2
Batch File/Scripting:
DOS Batch File writing
KixStart 32 v3.53 script writing