University of Washington, Seattle, WA,
Northwest Lipid Research Laboratories
February 11, 2019 - July 1, 2020
System Analyst/Programmer 1
Assisted system administrator with software application development by gathering departmental needs
and requirements from laboratory researchers and staff members, communicating same to system
administrator, and testing the software applications or changes made by system administrator to assure
they met requested needs and requirements and complied with all applicable local, state and federal
requirements. Used various software tools to write testing scenarios for repeat tests. Assisted
system administrator with network system maintenance and troubleshooting. Performed system server
updates to ensure security. Assisted laboratory researchers and staff members (approx 18) with
network system and desktop computer concerns or problems. Upgraded all desktop computers (approx 45)
at NWRL from Windows XP and Windows 7 to Windows 10, and continually ensured all systems were kept
secure with vendor updates.
Costco Wholesale, Issaquah, WA,
September 16, 2015 - January 15, 2016 (Seasonal position)
Costco.com Call Center Customer Service
Provide customer service via telephone to Costco.com member calls relating to customer orders; product,
service or company inquiries; and assistance in using Costco.com website during busy holiday season.
Used both in-house and web-based applications to view, edit and troubleshoot customer accounts and
orders, research product information and provide all-levels of customer support, escalating to supporting
departments when appropriate. Assisted customers having difficulties using Costco.com using step-by-step
walk-throughs.
The Polyclinic, in Seattle, WA,
February, 2007 - February, 2013
PC/Desktop Analyst II
Provide Tier 2 support for approximately 1000 desktop, laptop and tablet PCs, and thin client
terminals at several Seattle-area clinic locations. Work closely with end-users to resolve
software and hardware problems. Included initial workstation delivery and setup, as well as
workstation moves. Ongoing support included installation, configuration and maintenance of
all aspects of the workstation: operating systems, hardware and software upgrades and
support. All workstation issues were supported, including workstation setup, ergonomics,
electrical, network connectivity, etc., and where necessary other departments and/or vendors
were contacted. Support of smartphones and handheld devices (iOS, Android and Blackberry)
included. I also coordinated vendor communications for most small-project network
cabling installations. I also installed, configured and supported printers, document/image
scanners and bar code scanners, insurance card scanners and desk phones (analog, digital
and VOIP).
I was named Polyclinic Employee of the Month for May, 2009.
Riddell Williams P.S., in Seattle, WA,
September, 2003 - December, 2006
PC Analyst 2
Provide Tier 1 and 2 support for approximately 150 desktop and laptop PCs. Work closely
with end-users to resolve software and hardware problems. Also includes installation and
configuration of operating systems, hardware and software upgrades and support, and support
issues related to network connectivity. Setup and support of multimedia presentations. Support
of PocketPC and Palm handhelds. Administered organizational evaluation of various cellular
phone company services. Primary support technician for training and support for
company-owned AT&T/Cingular and Nextel cell phones and BlackBerry handheld devices
and accessories.
CIS/BCC for Washington State Department of Transportation, in Seattle, WA,
November, 2001 - December, 2002
Information Technology System Specialist 3 (temporary position)
Provide Tier 2 support for 1,500 desktop and laptop PCs. Work closely with end-users to resolve software
and hardware problems. Also includes installation and configuration of operating systems, hardware
and software upgrades and support, and support issues related to network connectivity.
Technology Integration Group in San Diego, CA
May, 1999 - August, 2001
Contract Help Desk Technician at San Diego
Workforce Partnership, Cymer, Inc., and Hewlett-Packard.
At SDWP: Provide Tier 1 and Tier 2 support for desktop and laptop PCs at Help Desk created to support
users after Windows NT 4.0 roll-out. Member of three-person Help Desk supporting approximately 400
Compaq desktop and Dell laptop PCs at six San Diego County locations. PCs with Windows NT 4.0
Workstation using Novell NetWare 5.0 client, GroupWise 5.5, and Microsoft Office 97 SR-2. Use
NWAdmin32 to create, manage and troubleshoot NetWare and GroupWise accounts. Use Microsoft
TechNet and various support websites to troubleshoot hardware and software issues. Maintain several
Ghost images to enable quick re-installations of standard OS and software package. Work closely
with network staff to troubleshoot network-related issues and coordinate software deployments.
Nortec Inc. in Mill Creek, WA and Center for
Information Services in Olympia, WA
March, 1997 - February, 1999
Contract Workstation Support Technician for
Washington State Department of Transportation (WSDOT).
Provide Tier 2 support for individual PCs at Washington State Ferries (300 PCs) and WSDOT Northwest
Region (1,500 PCs). Includes installation/configuration of operating systems, hardware and software
upgrades and support, and networking related issues.
Contract Legal Assistant in Seattle, WA
March, 1994 - March, 1997
Contract legal assistant for Seattle area law firms,including Preston Gates & Ellis,
Finegold, Zulauf and Engelhard, Dubitzky & Zarky,
and Woods & Associates.
Various duties: Assisted with organizing large volumes of documents, subjective and objective coding,
indexing and photocopying of client and government documents, testimonies and witness interviews.
Used Paradox for Windows, Nutshell and other database systems. Assisted fellow employees with
operation of MS-DOS, Windows and communication software. Installed PC hardware and software.
TCI Northwest Access and Production Center in Seattle,
WA
July, 1991 - March, 1994
Playback Operator and Front Desk Assistant.
On-air Master Control Operator.
Provided technical assistance with studio productions. Used Amiga with
SCALA to create and update
video/text presentations. Assisted with general office work.
Washington State University, Edward R. Murrow School
of Communication, Pullman, WA
Bachelor of Arts in Communication, May, 1991
Shoreline Community College Shoreline, WA
Associate of Applied Arts, 1989
Enjoy a wide range of interests, including video production, photography, bicycling and jogging.
Operating System support experience (installation, configuration and troubleshooting) includes:
MS-DOS 4.x, 5.x, 6.x
Windows 3.x
Windows 95/98
Windows NT 3.51 and NT 4.0, 2000, XP Home and Professional, Vista, Windows 7, Windows 8 (limited)
Linux (since 12/2004) Ubuntu 5.x - 12.x, Fedora Core 3-6, Red Hat, Debian 7.x, plus other distributions
Mac OS X 10.3x (Panther), 10.4x (Tiger) and 10.5x (Leopard)
FreeBSD 10.x
Hardware manufacturer experience (complete build, installation, configuration
and troubleshooting) includes:
Compaq, Gateway, Dell, HP, IBM, Intergraph, Acer, Packard Bell, eMachines, etc.
custom-built models (have custom-built approximately 30 PCs since 1995)
Small Network experience (setup, configuration and troubleshooting) includes:
Routers (wired and wireless)
Switches
Hubs
10/100/1000 ethernet networks
Wireless 802.11b/g/n networking
Various network interface cards
Samba setup and configuration for file sharing between Windows, Linux and Mac OS X
Handheld PDA experience (client installation and configuration, user training, and troubleshooting) includes:
Palm III, V, m100, m105, m125, Tungsten E, Tungsten T3, Zire, Zire 21, Zire 31, Zire 71, Zire 72
Handspring (Palm OS)
Hewlett Packard Jornada PocketPC handhelds
Windows Mobile Smartphones (excluding Windows Phone)
BlackBerry 6280, 7780, 7290 and 8700c (through AT&T Wireless Services/Cingular)
BlackBerry 6510, 7510, 7520 and 7100i (through Nextel Communications)
Various iOS devices (iPads and iPhones)
Various Android devices (tablets and smartphones)
Add-in PC Components (installation, configuration and troubleshooting):
Various network interface cards
Various hard drive controller cards (SCSI, ATA / UDMA, SATA, etc.)
Iomega Jaz, Zip and Ditto drives
CD-ROM, CD-R, CD-RW and DVDḟR/ḟRW drives
USB card readers, flash drives and hard drives used in Windows, Mac OS X and Linux
Various other peripherals (cameras, PDAs, scanners, printers, bar code readers, etc.)
Server experience (mostly user account creation, maintenance and troubleshooting) includes:
Microsoft Windows 2003 and 2008 Server
Microsoft Windows NT 4.0 Server
Novell NetWare 4.x and 5.0
Novell NetWare Administrator 32-bit
Microsoft Systems Management Server and SCCM
BlackBerry Enterprise Server
Linux file sharing (Samba, ntp service, LTSP server and client
Microsoft Active Directory
Groupware (client installation, configuration and troubleshooting) experience includes:
Microsoft Outlook
Microsoft Exchange 4.0 with Schedule+
Novell GroupWise 5.5
Software (installation, configuration and troubleshooting) experience includes:
Microsoft Office 4.3, Office 95, Office 97, Office 2000, Office XP, Office 2003, Office 2007, Office 2010
Sun Microsystems Star Office 5.x
OpenOffice.org and Libre Office on Windows, Linux and Mac
NeoOffice 1.1, 2.x for Mac
Google Docs/Drive
Microsoft Internet Explorer 2.0 - 11x
Netscape Navigator/Communicator 1.x, 2.x, 3.x, 4.x, 6.x and 7.x
Mozilla Suite 1.x and several pre-release versions
Mozilla Firefox through current release
Mozilla Thunderbird through current release
Opera 2.x, 3.x, 4.x
PKZip/WinZip
Jasc Paint Shop Pro
Anti-Virus: Norton, Symantec, McAfee, Command Software, and Grisoft AVG on Windows
F-Prot, clamav and Grisoft AVG on Linux
clamXav on Mac
ZoneAlarm (several versions)
MacPac (legal templates for Word)
Hummingbird DM 5.x client
InterAction client
Citrix Clients for Windows, Linux and Mac
Web Design:
Intermediate level HTML 3.x and 4.x
Intermediate level XHTML 1.0
Intermediate level CSS1 and CSS2
Batch File/Scripting:
DOS Batch File writing
KixStart 32 v3.53 script writing
Python 2.x and 3.x script writing (on both Windows and Linux)
Bash script writing
Virtual Machines:
VirtualBox since late 2000s on Windows, Mac and Linux
VMWare (limited)
Citrix (client-side configuration and troubleshooting)